INTRODUCING OPUS21's NEWEST CUSTOMER WEB ACCESS OFFERING 8 DIFFERENT PAYMENT CHANNELS
THAT YOUR CUSTOMERS HAVE BEEN ASKING FOR!
- We Are Utility Billing Experts -
Headquartered in St. Paul, Minnesota, we provide professional business management and outsourcing solutions in Utility Billing that can strengthen and improve your business operations. Currently we have offices and production in Minnesota, Florida, and Colorado.
OPUS21 Management Solutions has been providing Utility Billing & Business Office Solutions for over 16 years. With utility prices, customer demands and service issues all on the rise, it's a real challenge to keep your costs down while keeping your performance up. Turn to the experts at OPUS21 for help.
As utility industry support specialists, we offer a wide array of solutions for managing customer relationships and fine-tuning your internal resources to help you achieve your organization's goals.
At OPUS21, we understand the pressures you face in the 21st century marketplace. To help you face these challenges, we are ready to partner with your organization to provide immediate, creative, and effective management solutions. Tailored solutions that will meet the unique needs of your utility - and your customers.
Our name says it all - Masterpiece + Perfection to the Power of the 21st Century.
At OPUS21, we give you THE POWER TO DO MORETM.
About OPUS21 Management Solutions
It all starts with three essential components.
Experienced, professional, dedicated people
Proven, thorough, dynamic processes
Advanced, innovative, superior technology
Using these key elements - We can provide you with tailored solutions that will improve your services and work efficiencies, increase customer satisfaction, and save you money. Some critical solutions we offer include:
CIS data hosting
Customer billing and payment processing
Inbound/outbound call center activities
Training and skills development
Organizational assessment and development
Strategic visioning and process enhancement solutions
Accounts receivable management and recovery
- Shedding New Light on Your Current Practices -
The Power to Gain Insight
At OPUS21, we use a PRISM approach to shed light on the way you're doing business today. This method provides unique perspectives on how you can strengthen, enhance, and accelerate your current operational procedures – So you can have THE POWER TO DO MORETM.
The Power to Partner with the Experts
We provide you with dedicated professionals who will work as part of your team to produce outstanding service, in-depth account knowledge and uninterrupted accessibility. Our staff of experts can serve as an extension of your internal organization, providing a seamless, integrated work flow and efficient management solutions.
The Power to Maximize Strengths
To offer you "best-of-breed" solutions for customer information and billing services, OPUS21 has developed PRISM CLOUD Utility Billing Solutions to host and maintain your customer data and serve as your application service provider.
The Power to Reach Your Customers
Offering the best customer service to your utility customers either on a full-time or part-time basis. We can serve as your central contact center with our trained CSR staff. This means you can use your own CSRs for other strategic priorities. Or you can simply use us, and not have to hire a staff of call agents at all.
The Power to Enhance Employee Skills
We offer several programs to help prepare your employees so they reach their peak performance. These programs are specifically designed to deliver critical thinking skills training and education for improved customer service, effective in-house collections, and leadership development.
The Power to Improve Day-to-Day Performance
Most experts will agree, in today's marketplace, organizations of all kinds can't be content doing business as usual. Every organization needs to be mindful that continued success is based on finding ways to do things better, faster, and more cost effective.
Click through to find out how OPUS21 can give you The Power To Do MoreTM
The Power to Partner With the Experts.
The Power to Gain Insight.
The Power to Maximize Your Strengths
The Power to Reach Your Customers.
The Power to Enhance Employee Skills.
The Power to Improve Day-to-Day Performance.
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- Do More With Less Resources, and Experience THE POWER TO DO MORETM -
With utility prices, customer demands, and service issues all on the rise, it's a real challenge to keep your costs down while keeping your performance up. Turn to the experts at OPUS21 for help.
As utility industry support specialists, we offer a wide array of solutions for managing customer relationships and fine-tuning your internal resources to give your organization THE POWER TO DO MORETM.
Advanced Management of Utility Billing CIS
Professional Call Center
We'll host and manage your customer information, freeing up your resources for other priorities and helping you deliver expert service.
We have advanced technological systems in place to offer:
Sophisticated bill printing, driven by state-of-the-art software
Customer web access
Real-time field contact system
Electronic bill presentment
Our seasoned customer service representatives act as an extension of your office, allowing your team to be more productive and profitable.
Full-time or part-time - pay only for the time spent working with your customers
Inbound and Outbound calling with utmost professionalism, for move-in/move-out questions
Trained for active account call campaigns, cancellation notices, broken payment arrangements, marketing initiatives, and more
Payment Processing and Receivables Management
Tailored Employee Training and Skills Development
We'll synchronize financial transactions thoroughly and professionally, to enhance your customer relationships.
Our proven methods empower your employees to deliver at their peak performance everyday.
CA2.0 - Customer Access Portal
We'll give you what your customers have been asking for with our newest web access portal.
Critical skills training for improved customer service, in-house collections and leadership development
Emphasis on attitude change, knowledge, and skills development
Designed to increase client satisfaction and improve your corporate value
Automatic account linking
Advanced mobile solution
To the penny reconciliation
Real time data pump
8 Customer Payment Channels
Business Process Improvement
We'll give you the power, doing things better, faster, and more cost efficient
In-depth analysis of day-to-day operations, working with your management team to identify areas for growth
Potential improvements include: employee hiring diagnostics and performance benchmarking, call center staffing, accounts receivable portfolio management and more
LMC Conference 2016
AWBD Conference 2016
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New Partnership with H2o
New Partnership with TNG
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- CA2.0 - The Next Generation of Online Experience -
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- We Are Interested in Partnering With You! Send Us Your Information -
Call us at 651-255-0917
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