WE ARE UTILITY BILLING EXPERTS

Accelerated Customer Service

Training & Skills Development

Cloud-Based CIS

INTRODUCING OPUS21's NEWEST CUSTOMER WEB ACCESS OFFERING 8 DIFFERENT PAYMENT CHANNELS

THAT YOUR CUSTOMERS HAVE BEEN ASKING FOR!

ABOUT OPUS21

- We Are Utility Billing Experts -

Headquartered in St. Paul, Minnesota, we provide professional business management and outsourcing solutions in Utility Billing that can strengthen and improve your business operations. Currently we have offices and production in Minnesota, Florida, and Colorado.

OPUS21 Management Solutions has been providing Utility Billing & Business Office Solutions for over 16 years. With utility prices, customer demands and service issues all on the rise, it's a real challenge to keep your costs down while keeping your performance up. Turn to the experts at OPUS21 for help.

 

As utility industry support specialists, we offer a wide array of solutions for managing customer relationships and fine-tuning your internal resources to help you achieve your organization's goals.

 At OPUS21, we understand the pressures you face in the 21st century marketplace. To help you face these challenges, we are ready to partner with your organization to provide immediate, creative, and effective management solutions. Tailored solutions that will meet the unique needs of your utility - and your customers.

 

Our name says it all - Masterpiece + Perfection to the Power of the 21st Century.

 

At OPUS21, we give you THE POWER TO DO MORETM.

About OPUS21 Management Solutions

It all starts with three essential components.

 

            Experienced, professional, dedicated people

 

            Proven, thorough, dynamic processes

 

            Advanced, innovative, superior technology

Using these key elements - We can provide you with tailored solutions that will improve your services and work efficiencies, increase customer satisfaction, and save you money. Some critical solutions we offer include:

 

 

 

CIS data hosting

 

Customer billing and payment processing

 

Inbound/outbound call center activities

 

Training and skills development

 

Organizational assessment and development

 

Strategic visioning and process enhancement solutions

 

Accounts receivable management and recovery

- Shedding New Light on Your Current Practices -

PRISM APPROACH

Experience

Relationships

Performance

Contact

Leadership

Affiliates

The Power to Gain Insight

At OPUS21, we use a PRISM approach to shed light on the way you're doing business today. This method provides unique perspectives on how you can strengthen, enhance, and accelerate your current operational procedures – So you can have THE POWER TO DO MORETM.

 

The Power to Partner with the Experts

We provide you with dedicated professionals who will work as part of your team to produce outstanding service, in-depth account knowledge and uninterrupted accessibility. Our staff of experts can serve as an extension of your internal organization, providing a seamless, integrated work flow and efficient management solutions.

The Power to Maximize Strengths

To offer you "best-of-breed" solutions for customer information and billing services,  OPUS21 has developed PRISM CLOUD Utility Billing Solutions to host and maintain your customer data and serve as your application service provider.

The Power to Reach Your Customers

Offering the best customer service to your utility customers either on a full-time or part-time basis. We can serve as your central contact center with our trained CSR staff. This means you can use your own CSRs for other strategic priorities. Or you can simply use us, and not have to hire a staff of call agents at all.

The Power to Enhance Employee Skills

We offer several programs to help prepare your employees so they reach their peak performance. These programs are specifically designed to deliver critical thinking skills training and education for improved customer service, effective in-house collections, and leadership development.

The Power to Improve Day-to-Day Performance

Most experts will agree, in today's marketplace, organizations of all kinds  can't be content doing business as usual. Every organization needs to be mindful that continued success is based on finding ways to do things better, faster, and more cost effective.

OPUs21 services

- Do More With Less Resources, and Experience THE POWER TO DO MORETM -

With utility prices, customer demands, and service issues all on the rise, it's a real challenge to keep your costs down while keeping your performance up. Turn to the experts at OPUS21 for help.

As utility industry support specialists, we offer a wide array of solutions for managing customer relationships and fine-tuning your internal resources to give your organization THE POWER TO DO MORETM.

Advanced Management of Utility Billing CIS

Professional Call Center

We'll host and manage your customer information, freeing up your resources for other priorities and helping you deliver expert service.

We have advanced technological systems in place to offer:

Sophisticated bill printing, driven by state-of-the-art software

 

Customer web access

 

Real-time field contact system

 

Electronic bill presentment

Our seasoned customer service representatives act as an extension of your office, allowing your team to be more productive and profitable.

Full-time or part-time - pay only for the time spent working with your customers

 

Inbound and Outbound calling with utmost professionalism, for move-in/move-out questions

 

Trained for active account call campaigns, cancellation notices, broken payment arrangements, marketing initiatives, and more

 

 

Payment Processing and Receivables Management

Tailored Employee Training and Skills Development

We'll synchronize financial transactions thoroughly and professionally, to enhance your customer relationships.

Our proven methods empower your employees to deliver at their peak performance everyday.

Lock-box administration and payment posting Management of "white mail" and exception processing

CA2.0 - Customer Access Portal

We'll give you what your customers have been asking for with our newest web access portal.

Critical skills training for improved customer service, in-house collections and leadership development

 

Emphasis on attitude change, knowledge, and skills development

 

Designed to increase client satisfaction and improve your corporate value

Automatic account linking

 

Advanced mobile solution

 

Communication engine

 

To the penny reconciliation

 

Real time data pump

 

8 Customer Payment Channels

 

  •  Customer web access
  •  Pay by text message
  •  Pay over the phone
  •  Pay by customer service rep
  •  Mobile payments
  •  Counter credit card payments
  •  Online bank payments
  •  Kiosk payments in your city

 

 

Business Process Improvement

We'll give you the power, doing things better, faster, and more cost efficient

In-depth analysis of day-to-day operations, working with your management team to identify areas for growth

 

Potential improvements include: employee hiring diagnostics and performance benchmarking, call center staffing, accounts receivable portfolio management and more

OPUS21 News and Events

- Get Updated Information About OPUS21 and Come Meet Us! -

News

Events

Learn More

- CA2.0 - The Next Generation of Online Experience -

CONTACT US

- We Are Interested in Partnering With You! Send Us Your Information -

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Call us at 651-255-0917

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