| |
| • PRISM™ Utility Billing Solutions |
| • Customer Relationship Management |
| — Customer Web Access |
| — Customer Contact Systems |
| — Electronic Work Queue |
| — Target + Marketing |
| • Billing Solutions |
| |
| • Shared Call Center Environment |
| — Active Account Call Campaigns |
| — Disconnect Notice Alerts |
| — Broken Payment Arrangements |
| — Cold Weather Contacts |
| |
| • Customer Service Representatives |
| • Collection |
| • Leadership |
| |
| • Business Operations Analysis |
| • Improving Day-to-Day Performance |
| — Hiring and Development Diagnostices |
| — Performance Benchmarking and Score Cards |
| — Utility Process Definition and Improvement
|
| — Litigation and Post Judgment Recovery |
| — Accounts Receivable Portfolio Management |
| — Credit and Call Center Staffing |
| |
| • Technical Staffing |
| • Change Management |
| • Purchasing of Past Due Accounts |
